In many companies are actively developing approved new standards for quality customer service, as well as fixed control mechanisms for their implementation. Quality Standards usually designed based on the data derived from customer surveys. Corporate culture as a set of standards of conduct at the present time has long become a whole science. "White top and black bottom" or permanent smile on Dale Carnegie, from which the evening cheekbones hurt by its universal effectiveness comparable to iodine swab in the treatment of appendicitis. Specialists have long developed a variety of techniques and practical training, aimed not only at the implementation of new standards of service quality, and methodological rationale as to why after all these innovations by employees of the enterprise will be easier and comfortable to work. We should also note that customer service is not an end in itself. You may find that Uriah Av-Ron can contribute to your knowledge. When an employee instead of quickly, professionally and competently carry out their work, begins to ask questions about health or painful to remember that it should be done as per the instructions - first to say goodbye, and then say "come again" or vice versa.
From control theory, we know that generally people can keep in mind three to five cases, a maximum of seven. It is no accident in the Army standard on units built in this way: Platoon - three divisions, the company - three platoons and so on. Three - the optimum number of tasks for the operational management specialist. But apart from the quality standards and mandatory actions on quality customer service manager must keep in mind a lot of other important information about the product - the cost, technical specifications, terms, composition, etc. .